Shipping policy

Last updated: 7/27/2026

Thank you for shopping with Arundel Leatherworks. Please read this Shipping Policy carefully before placing an order. By purchasing from arundelleatherworks.com, you agree to the terms below.

1. Production & Lead Times

Most of our products are handmade to order. Current estimated lead times are posted on our website and are updated periodically to reflect our actual production schedule. Lead times are estimates only, not guarantees.

Arundel Leatherworks reserves the right to complete and ship any order at its own discretion and on its own production schedule. While it is uncommon, actual production and shipping time may exceed the estimated lead time posted at the time of purchase. By placing an order, you acknowledge and agree that:

  • Posted lead times are estimates, not delivery deadlines;
  • Production time may vary based on order volume, materials, and other factors; and
  • Your order may occasionally take longer than the estimated lead time to ship.

If you have concerns about timing for a specific date (e.g., a gift), please contact us before ordering.

The posted lead time refers to the time it takes us to produce your item, pack it, and purchase the shipping label — this typically includes drop-off with the carrier the same day the label is printed. It does not include carrier transit time, which is separate and determined by the shipping method selected at checkout.

2. Minuteman Line — 2-Day Shipping Guarantee

Products in our Minuteman line are advertised with a "ships in 2 days, guaranteed" tagline. This guarantee refers to 2 business days, not calendar days. Business days are Monday through Friday, excluding weekends and holidays observed by Arundel Leatherworks.

Example: A Minuteman order placed on Thursday will ship no later than the following Monday (2 business days later), assuming no intervening holiday.

This guarantee applies only to orders consisting entirely of Minuteman line products. If your order includes any non-Minuteman items, the standard lead time posted on our website applies to the entire order.

In the rare event a Minuteman order does not ship within 2 business days, please reach out to us at arundelleatherworks@gmail.com — we're happy to look into it.

3. Carrier Handling & Risk of Loss

Once an order is packaged and handed off to USPS, UPS, or another third-party parcel carrier, it is out of our hands. Arundel Leatherworks is not responsible for packages once they have been tendered to the carrier. This includes, but is not limited to:

  • Delays in transit;
  • Lost, stolen, or misdelivered packages;
  • Damage occurring during transit or handling; and
  • Any other issue arising from the carrier's handling of the package.

Any such issues are between the customer and the carrier. We are happy to provide tracking information, a copy of the shipping receipt, or other documentation to assist you in filing a claim, but resolution of carrier-related issues is the customer's responsibility.

Arundel Leatherworks is also not responsible for delays caused by events outside of our reasonable control, including but not limited to severe weather, natural disasters, carrier network disruptions, labor strikes, or other circumstances beyond our control ("force majeure" events).

4. Insurance

Shipments sent via USPS and UPS include baseline carrier insurance coverage of up to $100, included automatically in the cost of shipping (coverage amounts and inclusions are set by the carrier and subject to change).

If your order's value exceeds $100 and you would like additional insurance coverage, it is your responsibility to request this by contacting us before your order is placed. Additional insurance, if purchased, is provided through the carrier, and any claims for loss or damage above the baseline amount must be filed directly with the carrier by the customer.

Orders with a total value of $500 or more require signature confirmation upon delivery. This is applied automatically and is not optional.

5. No Replacement or Refund for Carrier Issues

Because carrier-related problems are outside of our control, Arundel Leatherworks will not remake, replace, or refund an order at our own expense due to loss, theft, damage, or delay caused by USPS, UPS, or any other parcel carrier. We encourage customers who want additional protection against these risks to request additional insurance as described above.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

7. Returns & Exchanges

This Shipping Policy covers shipping and carrier-related matters only. For information on returns, exchanges, or refunds, please see our Returns Policy.

8. Governing Law

This Shipping Policy is governed by the laws of the State of Maryland, without regard to its conflict of law principles.

9. Changes to This Policy

We may update this Shipping Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of our site and placement of orders after changes are posted constitutes acceptance of the updated policy.

10. Questions

If you have questions about this Shipping Policy, please contact us at arundelleatherworks@gmail.com before placing your order.