Frequently asked questions
What makes your leather products different from other options?
Let's be honest - most leather gear is pretty similar. What sets us apart are the details in our designs and the way we take care of our customers.
We’ve spent countless hours talking with firefighters who wear this gear daily, building in small but unique changes that make a big difference in durability and comfort.
No endless wait times, no inflated costs, and no radio silence from us- just rugged quality, delivered on time, and made to give you real value where it counts.
See how that promise comes to life in our shields, straps, and covers - check out the products and find the one built for you.
Can I customize your leather products?
Of course! How else would you be able to show off your firehouse pride? Not only can you customize your products - we help you see what your gear will look like before you purchase it. No confusing websites or endless options that leave you guessing - just a clear, hands-on way to get the gear you want.
Fire up our customizer and design your radio strap exactly how you want it! Also check out our customizer on our other gear.
How long will it take for my order to be made?
4-6 weeks. All of our products are made by hand and vary widely, but we pride ourselves on producing a quality product quickly. Not only do we outpace the norm of 10-24 weeks - we are always accessible and open communicators every step of the way.
In a rush? Choose expedited production at checkout and have your product shipped in 1 week.
How do you ship your leather products?
We ship your order with the carrier that offers the best value. Shipping cost depends on the size of your order.
We offer free shipping for orders over $200!
All products are carefully wrapped and padded to ensure they get to your door safely.
Are your leather products covered by a warranty?
We stand behind our products. For the life of the product, if any hardware fails, we’ll repair it at no cost to you. And if a repair isn’t possible, we’ll replace the component and get it back in service for you as quickly as possible.
Check out our gear with that solid warranty and see why we stand behind it!
How do returns, exchanges, or repairs work?
Returns and Exchanges
Because our gear is fully custom, we don’t offer standard returns or exchanges. That said, we’re always here to communicate and will work with you if something isn’t right — never hesitate to reach out.
Repair Services
We also offer repair services, including refurbishment for cosmetic damage. The rest of our gear is backed up with our warranty to keep your gear performing and looking its best.