Refund policy

Last updated: 7/27/26

Thank you for shopping with Arundel Leatherworks. Please read this Refund Policy carefully before placing an order. By purchasing from arundelleatherworks.com, you agree to the terms below.

1. Made-to-Order Products

All Arundel Leatherworks products are handmade to order based on the customizations and inputs you select at checkout. Because each item is cut, built, and finished specifically for you using materials that cannot be reused or resold once work has begun, we are unable to offer refunds on orders that are produced correctly according to the specifications you submitted through our customizer.

2. Customer Satisfaction

If you are not 100% satisfied with your purchase, please reach out to us. We want you to love what you ordered, and we will work with you to make it right. That said, we do not guarantee a money-back refund on completed, correctly-made orders. At our discretion, we may offer a store credit as a resolution.

3. Cancellations

Because orders may enter production shortly after they're placed, we reserve the right to let you know that your order is already in process and that a refund is not available at that stage.

Once production has begun on a standard order, your options are: continue your order to completion, a full store credit, or a 50% refund.

4. Lifetime Hardware Warranty

Arundel Leatherworks offers a lifetime warranty on the hardware components of our products (buckles, rivets, snaps, and similar hardware). This warranty covers defects and failures resulting from normal wear and use.

This warranty does not cover:

• The leather, stitching, or other non-hardware components of the product;
• Damage resulting from misuse, abuse, accidents, unauthorized modification, or exposure to conditions outside normal use; or
• Normal cosmetic wear that does not affect function, such as scuffing, scratching, or patina on hardware finishes.

Arundel Leatherworks reserves the right to determine, at our discretion, what constitutes normal wear versus damage from misuse or other excluded causes, and to approve or deny warranty service accordingly.

How to make a warranty claim: Contact us at arundelleatherworks@gmail.com with your order number (or other proof of purchase), a description of the issue, and photos of the affected hardware. If your claim is approved, you are responsible for shipping the item to us; we will cover return shipping once the repair or hardware replacement is complete.

5. As-Is / Seconds Line

Some products are offered through our As-Is line at a discounted price. These items may have small cosmetic defects or other imperfections and are sold as seconds. All As-Is / Seconds sales are final. These items are not eligible for refunds, exchanges, cancellations, or store credit, and are not covered by our Lifetime Hardware Warranty described above.

6. Store Credit & Refunds

Store credit and partial refunds referenced in this policy are issued at Arundel Leatherworks' discretion. Store credit does not expire unless otherwise stated at the time it is issued.

7. Damaged or Incorrect Items

If your order arrives damaged (outside of carrier-related issues, which are addressed in our Shipping Policy) or was produced incorrectly relative to the specifications you submitted, please contact us with photos and your order number so we can make it right.

8. How to Request a Cancellation, Return, or Exchange

To request a cancellation, return, exchange, or to discuss a resolution, please contact us at arundelleatherworks@gmail.com with your order number as soon as possible. Requests are handled in the order they're received, and production may begin quickly after an order is placed, so reaching out promptly gives us the best chance to help.

9. Governing Law

This Refund Policy is governed by the laws of the State of Maryland, without regard to its conflict of law principles.

10. Changes to This Policy

We may update this Return & Exchange Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of our site and placement of orders after changes are posted constitutes acceptance of the updated policy.

11. Questions

If you have questions about this Refund Policy, please contact us at arundelleatherworks@gmail.com before placing your order.